Buying a new Xbox console is always exciting, right? You can’t wait to try out all the new games you have bought along with your console and crank your gaming experience up another notch. Although, there is one thing that you need; and that’s your gamertag from your last Xbox console. You obviously want to keep the same profile, isn’t it? After all, there are just so many memories to hold on to. The highscores which gave you bragging rights, the milestones you achieved and of course, the trophies that you earned yourself. They are linked to your profile that you want to hold on to and build on as you continue to conquer newer heights in the gaming world.

This is not just for gamers who have purchased a new console. In some cases, it could be an accident and poof! Your profile is deleted. Only a gamer would understand how frustrating and infuriating it can be to lose not just all your hard work, but also your virtual identity just like that. Well, the good news is Xbox has an excellent recovery system in place that allows you to recover your Xbox gamertag. You can recover this online or offline depending on what works best for you. The process between Xbox One and Xbox 360 is different. They both offer online and offline options to recover your gamertag.

See also: What Gamertags Are Not Allowed?

Here’s how to recover the Xbox Gamertag on Xbox One

Initially, Xbox offered gamers an option to create an offline profile. This option is now defunct. Any profile you create on your console is now directly linked to your Microsoft account, thereby creating an offline profile in the process for you. So if you have forgotten your gamertag, the only way you can retrieve it is through the same Microsoft account it’s been linked to.

You can recover your Xbox gamertag through your Xbox One Console, Xbox website or the Xbox App on your windows computer. Ensure you have your Microsoft credentials handy in order to retrieve your gamertag.

Using Xbox One Console

  • Press the ‘Guide’ button on your controller to open the min-guide section on Xbox.
  • Click on the ‘Profile’ icon on the extreme right hand side of the screen. You will find all the profiles available on the console.
  • Click on the profile to sign and you will be signed into your profile, your Microsoft Xbox gamertag will be recovered and all the data would be visible again.
  • If you cannot find your profile listed, sign in with your Microsoft account and once you are signed in, Xbox One will download your gamertag and all the data linked with your profile.

Using Xbox website

  • Visit on your web browser.
  • Click on your profile picture on top right.
  • Your Xbox gamertag will be visible on top of your mail id.
  • Just click on the ‘Xbox Profile’ link and it will display your tag and retrieve all your Xbox related content.

Using Xbox App on a Windows PC

If you are using your Xbox account on your Windows 10 PC, then having the Xbox App is a must. As soon as you install and launch the app, it will use the Microsoft credentials to sign in to your Xbox Profile on the app. Click on the hamburger menu on the top left side of the screen and it will show you your existing gamertag.

If you have been using a local account on your Windows 10 PC, you would need to link your Microsoft account or use an existing account when the Xbox App prompts you to do so.

See also: Can You Get Inactive Gamertags?

Here’s how to recover the Xbox Gamertag on an Xbox 360 Console

There are two ways of recovering your username/tag. The first way is through your Xbox Live online account. If you haven’t ever linked it with an online account, fret not! There’s an offline way also to recover your gamertag.

Using Xbox 360 console (Online)

  • Press the Xbox button on your controller. This will open up the Xbox Guide Menu. Once you are on this screen, sign out of your profile. (Press the blue X button on your controller to sign out of any signed-in accounts)
  • A new menu will appear, and right under the create profile menu, you will have an option that reads, “Recover Gamertag”. Ensure your console is connected to the internet at this point.
  • Once you select the Recover gamertag option, you will be asked to sign into your Xbox profile and you will be asked for your account credentials.
  • Once your credentials are successfully validated, the following message will pop up – ‘Downloading Profile. Please Wait’.
  • Depending on the data linked with your gamertag, it could take anywhere between a few minutes, to about half an hour for Xbox to recover everything linked with your gamertag to your Xbox 360 console.
  • Once your Xbox gamertag recovery is successfully completed, you will see the following message on your screen – ‘The account has been recovered to the console. You can now use it to sign in to Xbox Live’.

Using Xbox 360 console (Offline)

A lot of Xbox data can be backed up to a USB drive or any other storage. You will need this drive to recover your gamertag and all other data that is linked with it. Make sure you use a storage drive that is compatible with your 360 console or one that you have used before with your console. Additionally it would help if the data is copied somewhere else too. A lot of USB drives need formatting on first use so your console is able to read the data on the drive.

Once this is taken care of, follow the steps below to recover your Xbox Gamertag.

  • Plug in your USB drive or your storage device into your Xbox console.
  • Visit the ‘System Settings’ section and select the ‘Memory Unit’ you have plugged into your console.
  • Once you have accessed the Memory Unit, select the Game Profile Folders.
  • Select the profile you want to move, and the drive you want to move it to. Once you have done this, you should be able to load your preferred profile from your storage drive.

Ensure you do not turn off your console through the entire process or the gamertag recovery will fail and you will have to start all over again. Worse yet, you may even lose your data. So ensure your console is not turned off during this process.


These are some of the ways for you to recover your Gamertag. If you want to change your Gamertag to something that you think is cooler, check this out to see if the tag you want is available, or for suggestions on a cool new Gamertag!